QUALIFICATIONS, EXPERIENCE, & SKILLS:
▪ Qualification – ITI in Electrical/Mechanical
▪ Experience – 0-4 years experience in the specialized ITI FMCG / Retail / Services and Real Estate
industry

JOB PURPOSE:
This position is responsible for performing duties to Store Maintenance, PMS, troubleshoot, repair and
maintain production and facility equipment.

KEY ACCOUNTABILITIES:

Maintenance Operation-
▪ Responding to breakdowns
▪ Diagnosing faults
▪ Repairing equipment like Oven cleaning, Ac’s Compressor,
Baking Equipment’s
▪ Maintenance of Electrical Equipment’s
▪ Resolving the complaint for Each Restaurants
▪ Respond quickly in the case of Emergency events
▪ Perform other Maintenance duties as per requirement
▪ Attending the Complaint Help Desk

Service Efficiency
▪ Achieving average resolution time. i.e. 48 Hrs.
▪ Achieving Preventive Maintenance schedule compliances
i.e. 95%

Governance
▪ 100% PM check sheet updation.

Customer Complaint Handling Process
Ensuring 100% Complaint Closure within TAT

▪ Complaint in a store less than twice per month
▪ Critical complaints should be less than twice per quarter

Safety Incidents
▪ Ensure safety at work area

▪ 100 % GAP mitigation of all cross
functional safety audits
Zero bypass

Drive A Performance-Oriented Culture
▪ Discipline and no behavior issue
▪ Nil unauthorized absenteeism

Self-Development
1- System proficiency
2 – Training on new equipment
3- Able to work independently

COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
▪ Operation/Project/Training
▪ Middle Management/Jr. Management
External:
▪ Vendors
▪ Weight & Measures and Electricity